1800 numbers

Why 1800 numbers are important in business?

1800 Numbers are commonly referred to as Free Call numbers and have been a part of business in Australia since the 90’s. 1800 Numbers are a great option for your business as a primary contact number.

It will give you an easy method of tracking calls, a single point of contact and a lot of flexibility that comes with using an Inbound number rather than a mobile or geographic number. To take this one step further you could also consider grabbing a premium 1800 number that makes the name of your business or your website or flagship product. Create a memorable impression with your customers today with a brand new 1800 number!

1800 Numbers are important for a wide range of reasons.
Let’s unpack each reason in depth.

Not geographically locked

Utilising a 1800 Number as your primary business number will release you from any geographical restrictions. As 1800’s can be routed anywhere, this means when you move your office from one location to another, you can just update your 1800 routing rather than advertise a new number, and then avoid having to contact all your customers advising them of the updated contact number.

Call Recording

Want to add some Quality Assurance to your customer experience? Turning on Call Recording (And advising everyone of the call being recorded) is a great way to get feedback through to management and operators. Or maybe you just need it for historical or record keeping purposes? Either way – this is a free addon available to Simple Telecom customers who have a 1800 Number.

Professionalism

Presenting a nice 1800 number as a contact point for your business gives the impression to your potential customers that you aren’t just a single person running from your garage – or maybe they know that you mostly likely are – but you care enough about presenting your business in a professional manner that you have investigated, connected and pay for a 1800 Number. It’s a signal to the market that you are open for business and want them to call you.

Reporting

Simple Telecom 1800 numbers come with free access into the Simple Telecom console, which will open your eyes to the features available and most importantly the reporting information we can present. As calls come through the 1800, we record down everything, dates, times, phone numbers involved, how long the call was & who it was routed to. Clever marketers then use this information (and maybe multiple 1800 numbers) to determine exactly which marketing medium generated the call. Even smarter marketers then listed to the call recording of that call, and loop back any potential learnings from the sales call.

Routing Features

1800 numbers can be setup with all sorts of routing features to support you and your business. There are a range of routing options that we can use to get callers through to you as conveniently as possible. Lets look at some of the common features:

Call Overflow

Looking for have the 1800 number call Person 1, then Person 2? Easy – just setup the overflow. The 1800 can ring person one for 15 seconds (configurable), then if they don’t answer it will overflow onto Person 2. This works for Land Lines & Mobiles and is the easiest way of scaling your business once you start getting multiple calls at the same time.

Time Based Routing

Do you want to automatically put callers through to a Voice To Email after hours? Time Based routing is the perfect feature to achieve this, in fact Simple Telecom uses this features as well. Between 8:30am and 5pm on Weekdays, the 1800 number will call through to the office line, will hear a welcome message then be connected through to an operator. If the operator doesn’t answer in 15 seconds, the call will Overflow (see above feature) to the Voice To Email, where a message will be captured for later follow up. On the weekend, and after 5pm through to 8:30am the next day, the 1800 number using time based routing, will go straight to a separate Voice To Email advising them caller they have called after hours, and inviting them to leave a message, which again will go through to the team for later follow up.

do you want a
1300 or 1800

$10 /month

do you want a
Premium
1300 or 1800

$10 /month

1300 v/s 1800 Numbers

Quite often we are asked the question here at Simple Telecom, as to what is the difference between 1300 numbers and 1800 numbers. Well – the answer is pretty simple!

There is no real difference.

There you go! Pricing is the same, features are the same. If we roll back a few years, when copper lines were more common, callers from fixed lines (copper) didn’t pay any fees to call 1800 numbers – they were free. But in this day and age, with cap plans on mobiles and VoIP, the potential savings by dialing a 1800 over a 1300 are no longer significant or worth considering.

However, due to the popularity of 1300 numbers, there are quite often good premium numbers available as 1800’s. Lastly, when comparing 1300 numbers and 1800 numbers, it is worth considering perception. For the customer, they may or may not be more inclined to consider the 1800 number as being a community service, or support style service rather than a primary contact number for a business. I haven’t personally really seen much evidence of this however this is the feedback we have received in limited forms.

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Got some questions?
Read our Faq

Are 1800 numbers and 1300 numbers the same price?

Yes, to use at the business owner they are the same price.

What about for the caller, are 1300’s cheaper than 1800’s?

No, 1800 numbers are often free for the caller (most mobile plans and voip/copper plans). However, due to modern mobile plans, 1300’s are generally included and are free or unlimited so it’s a mute point.

Can I port my 1800 Number to Simple Telecom?

Yes you can, and we do not even charge you port fees. Just pick one of the 1800 Number plans [here] (link) and signup for the service. In the signup application, one of the first questions we will ask you is whether you want to port your service. Please opt for this option and supply the name of your current carrier and account number you have which relates to the 1800 number you want to port. From time to time we may need you to supply the most recent invoice which details the 1800 number.

Are the charges listed ex gst or inc?

All pricing is ex gst.

Are there any contracts or setup fees?

No and No. We offer a month by month agreement, with a 1 month cancellation period, meaning if you want to cancel you will just have to pay for the remainder of the calendar month (which you will have already paid for as services are paid for in advance).

Testimonials

Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.

James Norquay

Sydney
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.

Cathy

Brisbane
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.

Muhammad Mohsin

Sydney
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business

Mark Tourni

Sydney
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.

Gabby Lois
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.

Brad Russell
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!

Rusty Franks

Sydney
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.

Marc Loats

Perth
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.

Cathy Williams

Perth
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.

I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!

Daphne

Brisbane
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.

Jason Boyd
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!

John Hehir

Brisbane
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.

Gareth Deeg

Perth
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.

The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!

Kelvin Durcan