- David’s Story
1300 and 1800 Numbers are virtual numbers, they aren’t physically attached to a SIM card or a phone line. This means in order for them to function, they need to be setup and attached to another device when can receive calls.
The process for delivering the caller on the 1300 number or the 1800 number is commonly labelled as the routing. Simple Telecom refer to the location the number routes to as the “Answer Point” and in fact it is the 2nd question you will be asked in the Signup process.
Now the most obvious and most common solution for routing your 1300 Number or 1800 Number is to connect it to your mobile phone. On the $10/month prepaid plan this equates to 35 cents per minute to receive calls (so keep it brief!).
Obviously answering on your mobile only works if you are only getting a few calls/day and can handle all the calls yourself. What if you are doing 20 calls/day? We would suggest a few ways of doing this.
First option and arguably the easiest is to just use a 2nd mobile. Have it call you for 15 seconds, then call your business partner or employee next. In fact you can really do this out to 3 mobiles before you are disrupting the caller experience.
If this solution isn’t working, then you really need to move to a PBX style solution. Simple Telecom integrates with Microsoft Teams which can handle all your inbound calls directly into Teams or you can use another Simple Telecom service called Hosted PBX – which also will enable Telephony over the internet straight to your desktop/Laptop or compatible VoIP handset.
When you use either Teams or Hosted PBX, you can a lot more control over how the calls are distributed. You can call multiple people at once, people in quick succession – the power really is all yours.
Beyond these basic style routing options, Simple Telecom offers a real-time control panel for you to adjust the routing options. You can setup Time Based configurations that automatically switch your number off after hours and on weekend. You can even setup Voice To Email as an answering option for your callers as well as build your own IVR (keypress) Menu to help your customers navigate straight to the right location.
Simple Telecom is a new generation Tech powered Telecommunications company. This means Simple Telecom has the ability to build and design our business model, billing platform and customer management console in such a way that gives the customer the ability to configure and control almost all aspects of the service. This means updates to routing are free and they are in real-time – aka Instant!
Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.
I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.
The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!