Call Detail Reporting

Simple Telecom is one Australia’s leading low-cost inbound specialist telecommunications company. Because Simple Telecom has razor sharp focus on 1300 and 1800 numbers, we have built a world class telephony and billing platform integrated as one system.

This means, we are able to do a number of things the big telco’s can’t. First and foremost, because we are 99% automated, we can pass on cheap and friend pricing – which we hope is Simple for you to understand and select an appropriate plan for your business.

The next thing we are really proud of is that we have Realtime call detail reporting. As a call enters our platform, we process and route the call out to the carrier network (or through to our PBX network internally). As the call progresses we build out the cdr (Call detail report) in real-time as events occur.

For customers who are on prepaid accounts, their prepaid balances are affected in real-time as calls flow through their services.

do you want a
1300 or 1800

$10 /month

do you want a
Premium
1300 or 1800

$10 /month

From a reporting point of view Simple Telecom presents everything useful regarding the call for you. This includes the call recording if you have that enabled. The data points we store and present for you are:

The time the call occurred
The duration of the call
The parties involved
Caller ID of the calling party
Destination number (answer point)
Dialled number (billing party ie. 1300 number)
The recording of the conversation
The price of the call

Simple Telecom also offers an API to access the cdr’s for your account. Please speak to the team to discuss your requirements in detail. Looking to do something different with the CDR’s? Cool – talk to us about it. We would love to get involved and support whatever integration you are looking to build. The founder of Simple Telecom, David built the platform from scratch, so there is no better person to talk technical with than him. Skills and depth of expertise are 2nd to none in the telco space.

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Testimonials

Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.

James Norquay

Sydney
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.

Cathy

Brisbane
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.

Muhammad Mohsin

Sydney
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business

Mark Tourni

Sydney
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.

Gabby Lois
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.

Brad Russell
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!

Rusty Franks

Sydney
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.

Marc Loats

Perth
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.

Cathy Williams

Perth
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.

I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!

Daphne

Brisbane
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.

Jason Boyd
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!

John Hehir

Brisbane
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.

Gareth Deeg

Perth
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.

The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!

Kelvin Durcan