1800 Numbers Cost Australia

The cost of 1800 numbers has three cores for you to compare. You can choose a premium number that makes a word (which will have a license fee), will pay a monthly fee for the service to be connected, and you will pay per minute rates for every call you receive through your inbound number.

Simple Telecom presents a range of plans for your new or existing 1800 number (if you are porting to Simple Telecom).

With pricing starting at an entry point of $10 per month ranging up to $99 per month, Simple Telecom has a plan that will suit your business whether you are receiving 10 calls a month, 10 calls a day or 10 calls per hour or even 10 calls per minute – we have the plan structure and capacity to suit all.

do you want a
1300 or 1800

$10 /month

do you want a
Premium
1300 or 1800

$50 /month

How Does 1800 Number Pricing Work?

1800 number plans are structured with the following pricing elements.

• A license/monthly fee

• A per minute rate for receiving calls (incoming calls)

• Fixed line vs mobile minutes packages (specific plans only)

License/Monthly Fee

The first pricing element within a 1800 number plan is the license fee.

The license fee is often charged for premium numbers that either make a specific phone word or a desirable sequence of numbers. You can start your own search for the perfect number here: 1800 phone words.

The secondary monthly fee is the per month rate based on the plan you opt for. This fee generally will also include making sure your number is connected and configured for you.

Incoming Call Costs

The second factor within 1800 number pricing is the cost of incoming calls.

The pricing listed is for answering calls in Australia and they are listed excluding Goods and Services Tax (GST) and they are listed PER Minute. The pricing is calculated on a per second basis, so if you call is only 10 seconds long, you will only pay for 10 seconds at the given call rate.

Fixed Line and Mobile Minutes Packages

Lastly, some 1800 number plans have an included Dollar ($) value or an included minutes package.

The plans are structured to price the calls based on how you choose to answer the calls. Your options are fixed line (which includes VOIP) or mobile.

Cost of Mobile Calls

Simple Telecom is often asked to route mobile calls for the free call numbers and the price of the call cost. This is easily understood through inspection of the 1800 number plans detailed below. The call rates PER minute ranges from 16c per minute through to 35 cents per minute.

What a bargain. Get in touch with Simple Telecom to enable your local call to be reduced by a significant amount. Most calls to your new number will be free calls.

Cost of Landline Calls

Just like mobiles calls, landline calls or a local call be be priced per minute with Simple Telecom. Prices range from 4c per minute through to 15c per minute – which is significantly cheaper than routing calls out to a mobile number.

One Off Costs

The following one off costs may also be applicable:

1800 number setup
The cost of the number itself (where applicable)
Add on features with complex setup (where applicable)

Other 1800 Number Cost Factors: Local Calls, Toll Free Numbers and More

As a business owner, you need to understand how much a 1800 number is going to cost your local business.

Just remember – local callers to your 1800 number will pay nothing, and this is also true when it comes to national calls. Mobile phone callers will most probably pay nothing as well, depending on their plan with their service providers. Mobile phones are the most common type of call and are seeing a steady increase in popularity through the 202x’s

Regardless of the aforementioned, the price for you to call a 1800 number should always be free. if you find yourself being charged, find a new service provider.

What Features Are Included Within 1800 Number Costs?

Simple Telecom’s 1800 numbers include a wide range of features that are included, most of them are free too!

Our features include:

Voice To Email
Recorded Announcements
SMS Notifications *Charges Apply
Email Notifications
Call Recording
Call Overflow
Time Based Routing
Keypress Menu
Postcode Dialler *Charges Apply

Is a 1800 Number Free?

This question has two sides, depending on which side of the 1800 number you sit.

The business owner will pay a per minute rate to receive a call from a 1800 number. This will vary from 4c per minute through to 35c per minute.

A caller will pay nothing when making a call to your 1800 number.

The 1800 phone number has exactly the same features as other inbound numbers. In fact, you can route your 1800 number from your service provider through to the same phone number.

What About From Mobile?

Considering almost all mobiles are on plans with their carrier (including prepaid), statistically most mobile calls through to a 1800 free call number will be free (or at least included in the plan with no additional charges).

How to Get a 1800 Number

When it comes to getting a 1800 number, you have two options:

Grab a phone word 1800 from Simple Telecom – search your brand or product name with our new search tool here: https://console1.simpletelecom.com.au/searching
Get assigned a free number by Simple Telecom – start your signup process here: https://console1.simpletelecom.com.au/signup_1300_1800_numbers

How to Dial a 1800 Number From Australia

Dialling a 1800 is as simple as dialling any number.

Grab your phone, key in the full 10 digit (or more) number into the telephone app and hit the Dial application. You should hear ringing (or an audio) within 3 seconds, no matter what device you are calling from.

Frequently Asked Questions About 1800 Number Costs

What 1800 Number Plan is Recommended?

David will always recommend the cheapest plan, our $10/month Prepaid Only plan. You can always move up a plan if you are getting more calls!

The only exception to this is when you are confident you are going to get a stead volume of calls (ie. Due to a seasonal event or marketing campaign), or if you are porting.

Do You Have Any Unlimited Plans?

Simple Telecom doesn’t have any unlimited plans – however the $99 plan does include a lot of dollar value + post the included value the call rates are very competitive.

What is the Difference Between a 1800 and 1300 Number? Which Should I Choose?

There is no real difference from a price or function point of view.

Consider what your target market may feel about a 1800 Number over a 1300 Number, bearing in mind there are a few generations of consumers out there who may not fully understand the difference with either option. When in doubt, David generally leans towards using a 1300 Number primarily because they are much more widespread and common.

Having said that – if you are looking for a premium number and a combination of numbers is available in a 1800 Number – this would be my first preference over a generic 1300 Number as the brand power for your business is worth it.

How Long Will it Take For My 1800 Number to Be Ready?

Usually, a 1800 number will be ready to use within minutes (opt for standard number, use Prepaid payment option). If you are porting, it can take anywhere from 4 to 8 business days to port. If you are purchasing a premium number then these can take 4 to 8 business days as well.

Why Are You So Much Cheaper Than Other Companies?

We don’t aim to be the cheapest on the market – Simple Telecom is a well established market leader in the dedicated Inbound Telecommunications space. This positioning over the past decade has given us access to Tier 1 carriers and the buying power that Simple Telecom has now allows us to pass on sharp pricing to all our customers.

What Does 'Standard National Calls' Mean?

This is an old school term that all the dinosaur Telco’s refer to as a specific type of call that can occur. Simple Telecom takes away all this complexity but just presenting to you 2x per minute rates that can only vary if you change how you are answering your calls.

This saves you cash, as you get our discounted rate for all calls and you can take advantage of the included value that Simple Telecom offers with some of the plans. Jump on board today, get started by heading to: https://console1.simpletelecom.com.au/signup_1300_1800_numbers

Plan	Monthly Fee	Fixed Line	Mobile	Includes
Prepaid 1800	$10 per month	15c	35c	Includes $5 call credit Prepaid Only	ORDER
Light 1800	$15 per month	12c	32c	Includes $5 call credit	ORDER
Cap39 1800	$39 per month	10c	30c	Includes 250 Fixed Line Minutes Includes 100 Mobile Minutes	ORDER
Fixed Cap39 1800	$39 per month	10c	35c	Includes 500 Fixed Line Minutes	ORDER
Mobile Cap39 1800	$39 per month	12c	30c	Includes 250 Mobile Minutes	ORDER
Cap79 1800	$79 per month	7c	25c	Includes 750 Fixed Line Minutes Includes 300 Mobile Minutes	ORDER
High Volume 1800	$99 per month	5c	16c	Includes $99 call credit	ORDER

With the Cap plans the monthly fee is the only charge until the included value is used, then you pay the per minute rate listed.

Critical Information Summary

ALL PRICING IS EX GST ALL CALL RATES ARE PER MINUTE

CHARGES ARE CALCULATED ON A PER SECOND BASIS

Call Us

1300 858 751

Testimonials

Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.

JAMES NORQUAY

Sydney

When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.

CATHY

Brisbane

To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.

MUHAMMAD MOHSIN

Sydney

Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.

MARK TOURNI

Sydney

As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.

GABBY LOIS

Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.

BRAD RUSSELL

Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!

RUSTY FRANKS

Sydney

We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.

MARC LOATS

Perth

We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.

CATHY WILLIAMS

Perth

We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.

I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!

DAPHNE

Brisbane

I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.

JASON BOYD

Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!

JOHN HEHIR

Brisbane

By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.

GARETH DEEG

Perth

1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.

The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!

1300 OR 1800 NUMBERS FOR just $10 ONLY

1800 Numbers Cost Australia

do you want a
1300 or 1800

$10 /month

do you want a
Premium
1300 or 1800

$50 /month