1300 OR 1800 NUMBERS FOR just $10 ONLY

1300 vs 1800 Numbers:
What's the Difference?

In reality, 1300 numbers and 1800 numbers actually share a lot more similarities than differences. Simple Telecom prices both 1300 and 1800 numbers exactly the same, they have exactly the same features and they can be called by the same customers from the same phones. The reporting is identical and the call rates to the owner of the service are the same.


So how are they different?

  • 1800 Numbers are free call numbers, in particular, from landline calls inside Australia
  • 1300 Numbers dominate as the 1st choice for Australian businesses (90% of Simple Telecom’s customers opt for a 1300 number over 1800)
  • 1800 Numbers are often associated with community or not-for-profits
  • The 1800 number version of phone words has a higher chance of being available for lease

What are 1300 Numbers?

As the name suggests, the first 4 digits of a 1300 number are ‘1300’. 1300 Numbers are inbound-only virtual phone numbers, commonly used by Australian businesses of all sizes as a primary business contact phone number.

1300 Numbers are always advertised on digital media such as websites, business cards, and email signatures. They are a stable option amongst the majority of businesses.


Premium business phone number options are also more commonly the 1300 version of the phone word.

What are 1800 Numbers?

Likewise, the first 4 digits of 1800 numbers are always ‘1800’. 1800 numbers are also known as toll-free numbers, which means that the caller does not pay a charge for the call when they call from an Australian landline.


1800 numbers function exactly the same as a 1300 number, incoming calls are routed through to an answer point which can be a highly configurable option if required using things like mobiles to answer calls.

Why You Need a Business 1300 or 1800 Number

There are a bunch of really good reasons why you may need a business 1300 or 1800 number.

  1. Professional appearance and Branding

  2. Flexibility in answering options

  3. Portability if you need to change locations, even countries

  4. Scalability for your business as it grows

  5. Insights into marketing campaigns

These reasons build a quite compelling reason to make use of an inbound number like a 1300 or 1800 number. Answer your incoming calls on your mobile phone if you want – know one will know. It’s a lot better than advertising a fixed line, as people think it’s a small local business for a local call.


1300 numbers and 1800 numbers complement business phone systems perfectly and they unlock scalability for when you need to add or downsize resources. You can also connect your number to a VoIP system and get a great range of flexibility, with complete support for Work From Home call solutions.

1300 or 1800 Numbers: Which is Best For Your Business?

Let’s be honest here guys – there are really no rules here, only suggestions. If the 1800 number that suits your business is available and if it supports your brand or your product, then that is the best number for your business.


If you are just going for a standard free number from a budget point of view – then we recommended going with a 1300 number. The only real reason here is that’s what most Australian businesses do.


If you are establishing some sort of community-related product or service, something that is less about a sales-related call and more like anything else, then you could consider a 1800 over a 1300. The 1800 number is slightly more common in this type of vertical.

The Main Differences Between 1300 and 1800 Numbers

Let’s go through the technical differences between 1300 and 1800 numbers in more detail.

Cost to the Caller

1300 customer phone

1300 Numbers


Calling a 1300 number from an Australian Land Line or a VoIP will generally have an untimed call cost between 25 and 35 cents per call in a similar way to a local call. This should be checked with the phone number service provider as you will find differences in inclusions and call costs and call rates.


Calling a 1300 number from a mobile phone is generally included in your regular calling plans especially if its unlimited calls, but you should check this with your specific service provider and the relevant plan you are on.

1800 customer phone

1800 Numbers


Calling a 1800 number from an Australian Land Line or a VoIP should be a free calls. If you are getting charged you need to change service provider.


Calling a 1800 number (specifically an Australian 1800 number, not an international one) again should be free and included in your regular calling plans.

Cost to the Business

1300 business phone


1300 Numbers


Receiving a call from your 1300 number is dependent on your answer point and the plan you are on with Simple Telecom. For the purpose of simplicity, we will discuss our entry-level $10 Prepaid plan.


Answering on your mobile phone will cost you 35 cents per minute.


Answering on your fixed line phone or VoIP phone will be 15 cents per minute.

1800 business phone


1800 Numbers


In the exact same manner as the 1300 variant, receiving a call from your 1800 number is dependent on your answer point and the plan you are on with Simple Telecom. For the purpose of simplicity, we will discuss our entry-level $10 Prepaid plan.


Answering on your mobile phone will cost you 35 cents per minute.


Answering on your fixed line phone or VoIP phone will be 15 cents per minute.

How to Get a 1300 or 1800 Number

Grabbing a 1300 or 1800 number with Simple Telecom is obviously going to be a Simple process – it’s in the name after all.


We have an online-only signup process. We do need to ask you a few questions about how to set up your number, who you are and your business contact details, and of course your credit card details for payment.


It normally takes a motivated customer, who has their credit card within reach, less than 1 minute 30 seconds to complete the signup process.


Get started with the signup process here

Available 1300 and 1800 Numbers

Simple Telecom presents a range of numbers for you.


We have a few options for you to consider. You can start at the cheaper end of town with a standard number. It won’t make a word, but it’ll work and it has the full range of features available for you (and its cheap!). Visit our available numbers page to find out more! 

1300 and 1800 Phonewords

At the other end of the range, Simple Telecom can help you find that perfect PhoneWord that contains your brand or your key product as part of your 1300 number or 1800 number.


Want to find out a little more on 1300 and 1800 phonewords? Visit Our comprehensive breakdown of phone words and smart numbers

Pricing Differences: How Much Do 1300 and 1800 Numbers Cost?

There is no difference to you as a business owner between 1300 vs 1800. The call cost & call rates are the same for both numbers. Connecting calls out to local calls, landline calls or mobile calls are the same price.


The monthly service fee is the same for both phone numbers with Simple Telecom.

Are 1300 Numbers Free?

Calling a 1300 number is generally free if you’re calling from an Australian Mobile or from a Landline as they are generally included in your call plan. But please check this with your supplier before making a few hundred calls.


1300 Numbers are not free for the business owner. There are license fees, monthly hosting fees and call costs associated with them.

Are 1800 Numbers Free?

Calling these or toll-free numbers should be free – yes. Like 1300 numbers they are generally included in your phone plan as a free call.


1800 numbers are not free for the business owner. The same as 1300, there are license and hosting fees monthly, as well as call costs.

Cheap 1300 and 1800 Numbers with Simple1300Numbers

Get the cheapest 1300 and 1800 numbers on the market. Simple1300Numbers has specialised in offering these services for the past 15 years – we are good at it.

Call us on 1300 858 751 if you want to discuss your requirements or if you need more help in understanding the difference between 1300 vs 1800.


Call Us

1300 & 1800 Number Add-ons

Contact us

    Simple Telecom

    Find Us

    Contact Us

    Unit 2
    1788 David Low Way
    Coolum Beach QLD 4573