In reality, 1300 numbers and 1800 numbers actually share a lot more similarities than differences. Simple Telecom prices both 1300 and 1800 numbers exactly the same, they have exactly the same features and they can be called by the same customers from the same phones. The reporting is identical and the call rates to the owner of the service are the same.
So how are they different?
As the name suggests, the first 4 digits of a 1300 number are ‘1300’. 1300 Numbers are inbound-only virtual phone numbers, commonly used by Australian businesses of all sizes as a primary business contact phone number.
1300 Numbers are always advertised on digital media such as websites, business cards, and email signatures. They are a stable option amongst the majority of businesses.
Premium business phone number options are also more commonly the 1300 version of the phone word.
Likewise, the first 4 digits of 1800 numbers are always ‘1800’. 1800 numbers are also known as toll-free numbers, which means that the caller does not pay a charge for the call when they call from an Australian landline.
1800 numbers function exactly the same as a 1300 number, incoming calls are routed through to an answer point which can be a highly configurable option if required using things like mobiles to answer calls.
There are a bunch of really good reasons why you may need a business 1300 or 1800 number.
Professional appearance and Branding
Flexibility in answering options
Portability if you need to change locations, even countries
Scalability for your business as it grows
Insights into marketing campaigns
These reasons build a quite compelling reason to make use of an inbound number like a 1300 or 1800 number. Answer your incoming calls on your mobile phone if you want – know one will know. It’s a lot better than advertising a fixed line, as people think it’s a small local business for a local call.
1300 numbers and 1800 numbers complement business phone systems perfectly and they unlock scalability for when you need to add or downsize resources. You can also connect your number to a VoIP system and get a great range of flexibility, with complete support for Work From Home call solutions.
Let’s be honest here guys – there are really no rules here, only suggestions. If the 1800 number that suits your business is available and if it supports your brand or your product, then that is the best number for your business.
If you are just going for a standard free number from a budget point of view – then we recommended going with a 1300 number. The only real reason here is that’s what most Australian businesses do.
If you are establishing some sort of community-related product or service, something that is less about a sales-related call and more like anything else, then you could consider a 1800 over a 1300. The 1800 number is slightly more common in this type of vertical.
Let’s go through the technical differences between 1300 and 1800 numbers in more detail.
Calling a 1300 number from an Australian Land Line or a VoIP will generally have an untimed call cost between 25 and 35 cents per call in a similar way to a local call. This should be checked with the phone number service provider as you will find differences in inclusions and call costs and call rates.
Calling a 1300 number from a mobile phone is generally included in your regular calling plans especially if its unlimited calls, but you should check this with your specific service provider and the relevant plan you are on.
Calling a 1800 number from an Australian Land Line or a VoIP should be a free calls. If you are getting charged you need to change service provider.
Calling a 1800 number (specifically an Australian 1800 number, not an international one) again should be free and included in your regular calling plans.
Receiving a call from your 1300 number is dependent on your answer point and the plan you are on with Simple Telecom. For the purpose of simplicity, we will discuss our entry-level $10 Prepaid plan.
Answering on your mobile phone will cost you 35 cents per minute.
Answering on your fixed line phone or VoIP phone will be 15 cents per minute.
In the exact same manner as the 1300 variant, receiving a call from your 1800 number is dependent on your answer point and the plan you are on with Simple Telecom. For the purpose of simplicity, we will discuss our entry-level $10 Prepaid plan.
Answering on your mobile phone will cost you 35 cents per minute.
Answering on your fixed line phone or VoIP phone will be 15 cents per minute.
Grabbing a 1300 or 1800 number with Simple Telecom is obviously going to be a Simple process – it’s in the name after all.
We have an online-only signup process. We do need to ask you a few questions about how to set up your number, who you are and your business contact details, and of course your credit card details for payment.
It normally takes a motivated customer, who has their credit card within reach, less than 1 minute 30 seconds to complete the signup process.
Get started with the signup process here.
Simple Telecom presents a range of numbers for you.
We have a few options for you to consider. You can start at the cheaper end of town with a standard number. It won’t make a word, but it’ll work and it has the full range of features available for you (and its cheap!). Visit our available numbers page to find out more!
At the other end of the range, Simple Telecom can help you find that perfect PhoneWord that contains your brand or your key product as part of your 1300 number or 1800 number.
Want to find out a little more on 1300 and 1800 phonewords? Visit Our comprehensive breakdown of phone words and smart numbers.
There is no difference to you as a business owner between 1300 vs 1800. The call cost & call rates are the same for both numbers. Connecting calls out to local calls, landline calls or mobile calls are the same price.
The monthly service fee is the same for both phone numbers with Simple Telecom.
Calling a 1300 number is generally free if you’re calling from an Australian Mobile or from a Landline as they are generally included in your call plan. But please check this with your supplier before making a few hundred calls.
1300 Numbers are not free for the business owner. There are license fees, monthly hosting fees and call costs associated with them.
Calling these or toll-free numbers should be free – yes. Like 1300 numbers they are generally included in your phone plan as a free call.
1800 numbers are not free for the business owner. The same as 1300, there are license and hosting fees monthly, as well as call costs.
Get the cheapest 1300 and 1800 numbers on the market. Simple1300Numbers has specialised in offering these services for the past 15 years – we are good at it.
Call us on 1300 858 751 if you want to discuss your requirements or if you need more help in understanding the difference between 1300 vs 1800.
Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.
CATHY WILLIAMS
Perth
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.
I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.
The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!
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