Simple Telecom is pleased to announce it now offers VoIP for Australian business customers. The world of VoIP is quite overwhelming, so as you would expect from Simple Telecom we are here to help guide you through the mine field that is the Australian VoIP services with a business grade VoIP solutions for your business.
The Technology that underpins VoIP (and the name of it) implies its greatest strength and greatest weakness – it depends on the internet. While an alternative solution is suggested if you have poor internet, this reliance can also be a strength for many customers, providing the flexibility of having a low cost and high quality business grade VoIP service available wherever they have internet.
Comparing VoIP to a regular landline is like comparing a Tesla to a F150 truck. They really are in different categories, even though at a basic level they do the same thing. Landline technology dates back over 100 years, requires physical copper, is not portable, but it generally provides a consistent service over great distances. The VoIP line is portable, runs on top of internet services, doesn’t require any special hardware, and saves you on the monthly service and equipment charges.
VoIP is an acronym for Voice over Internet Protocol. At its most basic level, it is a telephone service that runs through your computer, VoIP phone or Mobile phone. It uses your internet connection to digitally send your call through to an exchange (which Simple Telecom provides – business grade VoIP), and then routes your call through to the destination. This works both ways – when someone is trying to call you via your VoIP services, it will route through the Simple Telecom server and then connect to your registered device.
With VoIP, your business is able to make and receive calls through a VoIP service. A VoIP provider such as Simple Telecom will set up a special hosted PBX (a business telephone system) for small and medium businesses, which will allow you to make local and national calls, as well as calls to mobile phones. VoIP telephone calls are digitised by the software or phone you use in order to register your VoIP service provider, and the call is then routed as required.
Setting up VoIP for your business is straight forward with Simple Telecom – get in touch to find out more.
Simple Telecom VoIP systems will give you the following benefits when it comes to business communications:
VoIP can provide great security – depending on the provider.
Simple Telecom is proud to provide the highest level security of any Australian VoIP provider. Simple Telecom’s hosted PBX is restricted to Australian IP addresses only. This means you don’t have to worry about 98% of the internet trying to hack your VoIP service. Secondary to this, we require registering the IP address of your device if you make more than 2 outbound phone calls through our private network.
Many VoIP services (such as the one from Simple Telecom (Hosted PBX)) have some great features that you get included for free, such as:
• Call Recording
• Keypress Menu
• Voice To Email
• Online management
• Managed Services
• Number portability (port in and port out)
Simple Telecom offers some of the most competitive rates for VoIP services in Australia. You can even port your number into Simple Telecom from you existing fixed line or other VoIP provider at no charge.
If you are running your business from Home, you should seriously consider the Simple Telecom Hosted PBX service. Have you got really good internet at home? (Good internet is any type of Fibre or NBN FTTP).
Assuming you have good internet, then VoIP will save you a stack of cash over having a copper line. It will also give you more flexibility to manage your work/life balance. You can turn off your VoIP when you are offline (or connect it to a voice to email).
If you choose to run your business from the mobile, then once your customers have your number they will call you and text you whenever they want.
Other VoIP providers will tell you saving your hard earned cash is the biggest reason to move to VoIP. While this is true, the real reason is to create flexibility in how you answer your calls.
This boils down to the features on offer from the Hosted PBX service. Simple Telecom has listed the amazing features we include for free with our service.
We will save you some cash too, but really, that’s just a bonus. Free features are way more important!
This is probably the most common question we get from people who are setting up VoIP for the first time. Lucky you are talking to the telco who loves making things Simple.
The answer is, it is up to you and/or your staff.
You can easily use some free VoIP software on your computer to make and receive calls with our business VoIP service.
You can easily set up a VoIP phone (physical handset) on your desk and make and receive calls with that.
You can also just as easily set up some VoIP software on your mobile (generally you’ll want to pay for this) to make and receive VoIP calls on your mobile.
So, what do you prefer for your business grade IP telephony? Reusing your existing device? Using your computer? Having a physical phone on your office desk? Up to you.
Yes, it is easy. For example, setting up the Simple Telecom service involves setting five settings in your preferred VoIP device/software.
Server address
Server port
Username
Password
Register Expiry
Normally, these five settings are very obvious and are frequently the first settings you’ll get prompted to enter when setting up your device.
If you have any questions, get in touch with the Simple Telecom pros – we will most likely be able to help you over the phone on the spot.
Simple Telecom have 2 plans as a service provider, both excellent value. $5 per month + calls, or $29 per month inc calls (local/national calls and mobile calls only) .
Price is critical. Both these plans offer exception value for VoIP solutions.
Local Aussie support, private network and service is unbeatable. No call queues, no call centre, just professional VoIP solutions for your business VoIP service.
Grab a trial account and test out the quality of the Simple Telecom service. This is a cost effective method of checking we have the same quality as copper service and our phone numbers work as you would expect for your small business.
Two plans is variety right? Let’s just keep things Simple. Two options.
One to save cash and just do a few calls per month, and another that gives you peace of mind in knowing that your call costs aren’t going to surprise you as some other service provider might.
We have mentioned our great features already, right? Scroll up, you’ll see the list of great features that will increase productivity. We even have some advanced features which we keep secret as it just delivers great value – get in touch to find out more.
Simple Telecom has detailed reporting for your full range of calls both inbound and outbound. We keep a log of the calls that come in via sip trunking including mobile numbers. This is normally a feature large businesses rely on. The comprehensive range of features and reporting detail make this VoIP offer hard to ignore, especially when you consider the free calls between services (and potentially offices). The reporting is available via the customer portal from Simple Telecom, your service provider, where you can also configure your cloud hosted PBX.
For up to date pricing, please refer to our primary VoIP detail on the Simple Telecom website.
The biggest benefit of VoIP is the ability to make use of the VoIP technology from anywhere in the world to make and receive calls. This means you can have a truly portable business phone system solution from anywhere in the world.
Yes you certainly can use your existing “regular phone”. We assume you mean a copper phone.
To use this device, you can purchase an ATA. You plug your regular phone into this device and configure this device with the specific settings as mentioned previously to integrate with the phone systems. This device will translate the call into VoIP for you.
Unfortunately, VoIP cannot work without internet connectivity. We do have redundancy options for you as part of your VoIP solutions to consider (we highly recommend this).
Generally, after any incoming call configuration discussion, we put the customers mobile in as the backup call route so that if there is an internet or power failure in the office, the calls will flow through to the mobile temporarily.
In this day and age, this question is redundant. You’ll be hard pressed to find anywhere in Australia that you want to setup a business, where you can even still get a landline. With NBN rollout over the past 10 years, IP telephony is the reality. You should keep the same phone number with whatever system integration you go for.
The real question is: Is VoIP cheaper than a mobile? The answer is yes. Cloud services and the benefits and features are massive – refer to the above discussion points to understand why in detail.
We have mentioned our great features already, right? Scroll up, you’ll see the list of great features that will increase productivity. We even have some advanced features which we keep secret as it just delivers great value – get in touch to find out more.
Simple Telecom has detailed reporting for your full range of calls both inbound and outbound. We keep a log of the calls that come in via sip trunking including mobile numbers. This is normally a feature large businesses rely on. The comprehensive range of features and reporting detail make this VoIP offer hard to ignore, especially when you consider the free calls between services (and potentially offices). The reporting is available via the customer portal from Simple Telecom, your service provider, where you can also configure your cloud hosted PBX.
Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.
CATHY WILLIAMS
Perth
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.
I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.
The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!
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