1300 OR 1800 NUMBERS FOR just $10 ONLY

Monthly Reporting

Monthly Reporting Simple Telecom provides you detailed reporting for your 1300 or 1800 Number service. There are two types of reports available. The first is in the case of customers who receive monthly invoices (not prepaid accounts).

The invoices include a number of graphs and detailed call listings including the caller ID, the phone that answered the call, the time of the call and the cost of the call. The Simple Console also includes reporting. In the Services page there is a View button to load the reports. 

 

It has an informative graph which details the number of calls per day and the number of missed calls per day. It also has a graph showing the volumes of calls for the last 12 months in a month by month basis as well as showing the Dollar spend corresponding to that month as well. 

 

 There is a listing of the calls that have occurred for the month, the caller ID, time, duration and the cost of the call.  There is a total figure for the month, total calls and total minutes and it also allows you to select previous months information. 

 

If you have the Call Recording feature enabled you will also get an extra feature on the reporting page which allows you to play the call. Bear in mind that we only store up to 3 months worth of call recordings so if you need to store them longer, you will need to download them. 

 

 Keeping an eye on your monthly reporting will give you a bench mark for how your business is performing. It’s very useful if you use multiple numbers. Say one for Sales related marketing and one for support related calls – this way you can see how the business is growing and how your marketing is working.

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Monthly Trends

Quickly view your advertising campaign performance and peak call periods, and compare them to other months.

With the Simple Console login, you can easily view and track the performance of your service and therefore marketing strategies that will be created as you run your business over time.

As with the monthly trend graph, there is a state breakdown of the inbound callers location so you can track where your marketing is working best.

Call Records

Monitor your call records, track spending, customer calling profiles and retrieve caller ID information.

The Simple Console login provides you with detailed call information for all your services. You can use this to view the time of call, duration of call, the cost of calls, the caller’s phone number and the location the call was answered.

Here is a sample:

 

 

 

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Invoices and Payments

View your account balance, view previous invoices and pay your invoices via credit card.

Inside Simple Console we provide our customers the facility to retrieve invoices – new and old, view invoice cost trends and make online payment via credit card.

We deliver invoices as a PDF which will be emailed to you at the start of each calendar month. It will contain the usage and service charges for your service for the previous calendar month.

From there, we collect on the outstanding amount on or around the 12th of each calendar month. This ensure that your invoice is paid on time before the due date.

For further information on our invoicing practices, please refer to the compliance section which outlines everything in further detail.

 

 

 

 

 

Configure Everything

The Simple Console provides customers with the ability to change almost all areas of their account. There is no cost for using any of the features in the Simple Console.

Here are a few of the options you can modify in the Simple Console:

  • Business Details
  • Contact Details
  • Answer Point Update
  • Addon configuration changes such as:
    • Update Greeting script (Live Answer)
    • Update SMS and Email address for messages (Live Answer)
    • Update answer points (IVR Keypress)
    • Update routing configuration (Call Recording)
    • Update email address deliver (Digital Faxing)

You can even change which plan your service is on, at any time during the month for free.

There is also an easy method of contact the support team in case you have any issues with your service or account.

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