Compliance — Simple 1300 Numbers

Compliance with TCP Code and ACMA

Simple 1300 Numbers is compliant with the TCP Code and the ACMA requirements. There are critical information summaries available for all our products and plans, as well as various procedures and documentation outlining how Simple Telecom will support you no matter the circumstance.

Critical Information Summaries

1300 Numbers — Critical Information Summary

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1300 number is:

$11.00 on the Prepaid 1300 plan.
$16.50 on the Light plan.
$42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1300 plans.
$86.90 on the Cap79 1300 plan.
$108.90 on the High Volume 1300 plan.

Inclusions

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
No additional charges for flag fall or call connection.
Timed based routing and State based routing are included free of charge.
Answer point changes are free of charge and can be done through the customer console.

Exclusions

We don’t charge for the 1300 number, we will direct you to purchase it directly from the ACMA/www.thenumberingsystem.com.au if required.
We will charge an administrative late payment fee of $22 including GST if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 including GST if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee.
There are no fees for automated direct debit payments.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1300 Numbers outside Australia

1300 numbers are Australian products and therefore only work inside Australia.

The answer point isn’t restricted and can be anywhere in the world, so if your travelling with your mobile – and your mobile is the answer point for your 1300 number please be aware of the mobile roaming costs from your mobile supplier. The cost from Simple Telecom will not change.

Changing Plans and Billing Cycles You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details If you have any questions please contact Simple Telecom on:

Phone: 1300 858 751 Phone: +617 3123 6322 Fax: 1300 858 752 Email: info@simpletelecom.com.au Customer Console: customer console

View our internal complaint handling process View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007

1800 Numbers — Critical Information Summary

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1800 number is:

$11.00 on the Prepaid 1300 plan.
$16.50 on the Light plan.
$42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1300 plans.
$86.90 on the Cap79 1300 plan.
$108.90 on the High Volume 1300 plan.

Inclusions

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
No additional charges for flag fall or call connection.
Timed based routing and State based routing are included free of charge.
Answer point changes are free of charge and can be done through the customer console.

Exclusions

We don’t charge for the 1300 number, we will direct you to purchase it directly from the ACMA/www.thenumberingsystem.com.au if required.
We will charge an administrative late payment fee of $22 including GST if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 including GST if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee.
There are no fees for automated direct debit payments.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1800 Numbers outside Australia

1800 numbers are Australian products and therefore only work inside Australia.

Changing Plans and Billing Cycles You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details If you have any questions please contact Simple Telecom on:

Phone: 1300 858 751 Phone: +617 3123 6322 Fax: 1300 858 752 Email: info@simpletelecom.com.au Customer Console: customer console

View our internal complaint handling process View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007

Phonewords — Critical Information Summary

Call Tracking — Critical Information Summary

The service is usually used to:

Play an announcement to the caller (legal requirement to notify caller if using call recording)
Route the call to a business line
If no answer, use call overflow to try a mobile phone
If no answer again, connect the caller to a Voice To Email service

The Routing and configuration for this service is all done in real-time, so you can make instant changes via the customer console.

The Call Tracking service is available as a standalone number. This Critical Information Summary covers its use as a standalone number.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Call Recording service is:

$5.50 on the beginner plan.
$3.30 on the serious plan.
$2.20 on the marketer plan.

Inclusions The following features are included for free: Call Recording, Voice To Email, Recording Announcements, Static Caller ID, Call Overflow and Time Based Routing. You can use all or only 1 of these features, they are all included free of charge.

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.

The pricing listed is for use as a stand alone service. No additional charges for flag fall or call connection. Configuration updates are free of charge and can be done through the customer console.

Exclusions We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time. We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process. We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation We require one months written notice for service cancellation.

Other Information Monitoring Usage We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Call Tracking service.

Changing Plans and Billing Cycles You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details If you have any questions please contact Simple Telecom on: Phone: 1300 858 751 Phone: +617 3123 6322 Fax: 1300 858 752 Email: info@simpletelecom.com.au Customer Console: customer console

View our internal complaint handling process View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007

Hosted PBX — Critical Information Summary

Information About the Service

Hosted PBX: Get an excellent quality Hosted VoIP PABX, which is basically a hosted or virtual phone system which operates over the internet. It allows you to make and receive telephone calls.

Minimum Term The minimum term is 1 month.

Information About Pricing Minimum Monthly and Early Termination The total minimum amount you will pay, or maximum you will pay for early termination for a Hosted PBX service is:

$5.50 on the Home Plan. $31.90 on the Business Plan. $60.50 on the Premium Plan.

Inclusions The following features are included for free: Ivr or Auto Attendant, Call Recording, Call Overflow, Recorded Voice Announcements, Voicemail, Voice to Email, Call Transfer, Conference Calls, You can use all or only 1 of these features, they are all included free of charge. The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated. No additional charges for flag fall or call connection. Configuration updates are free of charge and can be done through the customer console.

Cancellation We require one months written notice for service cancellation.

Other Information Monitoring Usage We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Hosted PBX service.

Changing Plans and Billing Cycles You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

View our internal complaint handling process View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007

1300 Numbers

Prepaid 1300

Monthly Fee	$10 per month
Landline	15c
Mobile	35c

Includes $5 call credit
Prepaid Only

Monthly Fee	$5 per month
Local	10c untimed
Mobile International	10c per minute 2c/min (to select countries)

Monthly Fee	$29 per month
Local/National	Included
Mobile International	Included 2c/min (to select countries)

Monthly Fee	$55 per month
Local/National	Volume based
Mobile International	Volume based Volume based

Monthly Fee	$250 per month
Setup Fee	$200
Fixed lines	6c
Mobiles	16c

Compliance with TCP Code and ACMA

Critical Information Summaries

1300 Numbers — Critical Information Summary

1800 Numbers — Critical Information Summary

Phonewords — Critical Information Summary

Call Tracking — Critical Information Summary

Hosted PBX — Critical Information Summary

1300 Numbers

Prepaid 1300

Light 1300

Cap39 1300

Fixed Cap39 1300

Mobile Cap39 1300

Cap79 1300

High Volume 1300

1800 Numbers

Prepaid 1800

Light 1800

Cap39 1800

Fixed Cap39 1800

Mobile Cap39 1800

Cap79 1800

High Volume 1800

Call Tracking and Analytics Pricing

5x 1300 Call Tracking

10x 1300 Call Tracking

20x 1300 Call Tracking

Call Recording Service Plans

Beginner (no minimum)

Serious (20+ services)

Marketer (50+ services)

Hosted PBX Services

Home

Business

Premium

Add-ons​

POSTCODE PROMPTER

CALL RECORDING

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