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This page is designed to help you gain an understanding of what SIP Trunking is and how you might use it. At a high-level SIP Trunking is a product to connect your on-prem PBX service with telephone network infrastructure.
A SIP Trunk is a service you would be looking for to connect your business phone system to the switched telephone network PSTN (Public switched telephone network). To do this, a SIP Trunk uses SIP (session initiation protocol) through the internet to connect to a SIP trunk provider, enabling phone calls using Voice over Internet Protocol and potentially additional services such as unified communications.
Cost Savings: SIP trunking can reduce the cost of traditional phone lines.
Multiple Lines: A single SIP trunk can replace multiple traditional phone lines.
Unified Communications: SIP trunking allows for unified communications, such as video conferencing, instant messaging, and voice calls.
Quality of Service: SIP trunking ensures the quality of service by providing reliable VoIP connections.
Security: SIP trunking offers encryption, authentication, and other security measures to protect data.
Easy Management: With SIP trunking, businesses can easily manage their VoIP system.
SIP Trunking is a voice-over-internet protocol (VoIP) technology that uses the Session Initiation Protocol (SIP) to enable external communications. It is a cost-effective way for businesses to make and receive phone calls over an internet connection.
SIP trunking eliminates the need for an organization to have an on-site PBX phone system, as all communication is handled through the provider’s network. Organizations will need a high-speed internet connection and a VoIP-ready PBX phone system to set up SIP trunking.
In addition, they will need to purchase a SIP trunking service from a provider. The provider will then set up the SIP trunking service and configure it with the organization’s PBX phone system. The provider will also provide the organization with a SIP address, which is used to direct outgoing and incoming calls. Finally, the provider will provide the organization with a set of SIP credentials, which are used to authenticate the calls.
Typically, SIP is leveraged by businesses to connect their phone system to the public telephone service and assist with cost, quality and reliability.
It enables businesses to make and receive calls over the internet, eliminating the need for physical phone lines. It is also a great way to save money by taking advantage of VoIP technology, which is generally much cheaper than traditional phone lines.
Additionally, SIP trunking can provide businesses with increased scalability and flexibility, allowing them to quickly and easily add or remove lines as needed.
Finally, SIP trunking can improve the quality of voice communications, providing businesses with a reliable and secure connection.
SIP trunking is a type of voice-over-IP (VoIP) technology that is used to facilitate communication between two points that are connected to the internet. It provides a means of delivering telephone services over a broadband network.
VoIP, on the other hand, is a type of technology that enables users to make and receive phone calls over the internet. VoIP uses packet-switched telephony, while SIP trunking is a specific type of VoIP delivery method.
Yes, in fact, most SIP trunks will be used to deliver VoIP to enable concurrent calls. This is the fundamental sip trunking technology.
VoIP is typically used by end users and is generally configured on an end device such as a Mobile phone app, computer application or an IP Handset.
SIP Trunks are generally configured inside a PBX or business phone system.
A SIP provider is a type of internet telephony service provider that uses SIP technology to connect customers to their services. SIP providers are often used by businesses to provide IP telephony services and other forms of Voice over Internet Protocol (VoIP) services.
These services allow customers to make and receive calls over the internet, eliminating the need for a physical phone line. Some SIP providers offer other services such as instant messaging, video conferencing, and multimedia collaboration.
SIP providers are becoming increasingly popular as businesses continue to embrace cloud-based services. A SIP Trunking Provider should offer both SIP trunks and in-dials connected to the public switched telephone network, as well as a value-added service that sits on top of the sip trunk.
The Australian market for SIP trunk services is competitive, and you will find almost all internet service providers and traditional telecommunications providers have an offering for this. Sip Trunking providers are not created equal – some companies (like Simple Telecom) specialise in a subset of products and may offer better quality and better pricing than the market.
Make sure the provider you are assessing has a set of functionality included with the sip trunks that meet your business requirements.
Lead enrichment and tracking is the process of adding additional information to leads in order to better target and track them. The art of learning to track leads is a core competency of any good sales person. This additional information can include contact information, demographics, interests, behaviour data, and even key metrics such as budget and stage in the sales process. By enriching leads, businesses can more effectively target and track their marketing and sales efforts leading to more leads for their sales teams.
Lead qualification, or lead grading, is the process of determining whether a lead is ready to be passed on to sales. This process usually includes some sort of scoring system, wherein leads are given a score based on certain criteria that indicate how likely they are to close a deal. The criteria used to score leads can vary depending on the company, but may include factors such as the lead’s budget, authority, need, and timeline.
Lead distribution is the process of distributing leads among salespeople in an organisation. The goal of lead distribution is to ensure that each salesperson has a fair opportunity to follow up on leads and convert them into sales.
Lead nurturing is the process of developing relationships with buyers at every stage of the sales funnel, and delivering the information and resources they need to move down the funnel.
This is achieved by regular yet natural engagement with the buyer. Reminding them of your offering in a subtle way, build relationship, be patient and present a great deal at an appropriate time.
Weighing up the Pros and Cons of SIP Trunking is pretty straightforward. Let’s unpack each side of the product with a few key points for you to consider before you select a sip trunking provider.
– Major price advantages
– A feature generally only limited by your on-premise PBX
– Not limited geographic
– Modernise legacy equipment using VoIP gateways
– Replaces landline provider
– Complexity in setting up the sip channel
– Requires existing equipment to function or a modern IP PBX
The cost of this product varies between providers but generally, there are two different factors that affect the pricing.
The number of channels (concurrent calls) that you require
The call rates (per minute) for calls through the sip trunk.
There are no free sip trunk providers as there are hard costs associated with making PSTN calls through to other carriers.
Simple 1300 Numbers offers a SIP Trunk product that you can consider. It is a very affordable service that will suit your small business:
The number of concurrent calls for sip trunks from Simple 1300 Numbers will be in line with the number of SIP channels you have organised for the service. This could be 1 or it could be 10+ – it’s up to you.
Ideally with QoS enabled, I would specify 1mbit/1mbit up/down for each channel.
Again this can vary between providers, but the term Cloud typically means there is an abstraction layer between the hardware and the supplier, so it provides a higher level of redundancy for the carrier (often at the cost of complexity and more technical security considerations).
Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.
I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.
The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!