Simple Telecom can connect your new 1300 or 1800 service directly into the Interactive Voice Response (IVR KEYPRESS) system. This is a system designed to help callers connect to the correct department quickly. The system plays back pre-recorded instructions to the caller and the caller makes their selection through the telephone keypad.
This system then connects through to the pre-configured answer point for that keypad entry. Answer points can be fixed lines, mobiles or international phone numbers.
With upto 10 keypress options available and professional sound file recording using excellent Voice Talent - this service will take your callers inbound experience to a whole new level.
The IVR KEYPRESS system can also play announcements to the callers and integrate into our other addon services such as Live Answering Services to prevent missed calls.