Simple Telecom’s Free Voice To Email allows you to capture the callers details in an audio file. The mp3 file will be emailed to you immediately after the call. It is recommended that the Voice To Email is used after trying to dial someone, as most callers are calling to talk to someone, not leave a message.
This feature allows you to either
Generally, you would say something like “Sorry we weren’t able to take your call, please leave a message and we will get back to you as soon as possible.” You will be charged the Fixed Line rate relevant to your 1300 or 1800 number plan for the duration of the call.
Yes, the term Line Hunt doesn’t mean much outside Telco circles, so lets describe it a few other ways. Call Overflow or Dialling Order may be more appropriate. This feature is what you’ll be using when you want to configure more than 1 single action for your 1300 or 1800 number. It basically is a sequence of events. Some events are terminating events, so the actions following it will not trigger. An example of this would be Voice To Email – this hangs up the call at the end. Another example would be a phone that answers the call – whether a human or machine (ie. VoiceMail on your mobile) – either way, the call isn’t come back to the Simple Telecom switch.
A common sequence of events would be a
1) Recorded Announcement at the start of the call
2) Dial Mobile 1 (15 seconds)
3) Dial Mobile 2 (15 seconds)
4) Voice to Email
Do you want your phones to automatically turn off after hours? Or go straight to Voicemail? This is the feature to make that happen.
Setup your 1300 Number to route to a specific set of actions during business hours (Ie. A Line Hunt) then automatically at the end of the day, set it to go to a specific “Out of Hours” voice to email.
Same goes for the days of the week, do you want your phone to stop ringing on the weekend? Or do you need to just ring the on call person? Use the Day based routing options to set this up.
Last but not least, the Keypress Menu gives you the ability to present information to the caller and help them get the information they need quickly. The Simple Telecom Keypress menu is a free feature.
The Keypress menu will be charged at the Fixed line rate, unless you route out to a mobile, in which case it will be the Mobile rate relevant for the plan.