Simple Telecom’s Free Voice To Email allows you to capture the callers details in an audio file. The mp3 file will be emailed to you immediately after the call. It is recommended that the Voice To Email is used after trying to dial someone, as most callers are calling to talk to someone, not leave a message.
This feature allows you to either
Generally, you would say something like “Sorry we weren’t able to take your call, please leave a message and we will get back to you as soon as possible.” You will be charged the Fixed Line rate relevant to your 1300 or 1800 number plan for the duration of the call.
Yes, the term Line Hunt doesn’t mean much outside Telco circles, so lets describe it a few other ways. Call Overflow or Dialling Order may be more appropriate. This feature is what you’ll be using when you want to configure more than 1 single action for your 1300 or 1800 number. It basically is a sequence of events. Some events are terminating events, so the actions following it will not trigger. An example of this would be Voice To Email – this hangs up the call at the end. Another example would be a phone that answers the call – whether a human or machine (ie. VoiceMail on your mobile) – either way, the call isn’t come back to the Simple Telecom switch.
A common sequence of events would be a
1) Recorded Announcement at the start of the call
2) Dial Mobile 1 (15 seconds)
3) Dial Mobile 2 (15 seconds)
4) Voice to Email
Do you want your phones to automatically turn off after hours? Or go straight to Voicemail? This is the feature to make that happen.
Setup your 1300 Number to route to a specific set of actions during business hours (Ie. A Line Hunt) then automatically at the end of the day, set it to go to a specific “Out of Hours” voice to email.
Same goes for the days of the week, do you want your phone to stop ringing on the weekend? Or do you need to just ring the on call person? Use the Day based routing options to set this up.
Last but not least, the Keypress Menu gives you the ability to present information to the caller and help them get the information they need quickly. The Simple Telecom Keypress menu is a free feature.
You simply upload your menu sound file, ie. “Thanks for calling Simple Telecom, Please press 1 to listen to our privacy policy, Press 2 for information on 1300 numbers, Press 3 to talk to Sales, Press 4 for Accounts or Press 5 to leave a message for the team to call you back.
The Keypress menu will be charged at the Fixed line rate, unless you route out to a mobile, in which case it will be the Mobile rate relevant for the plan.
Prosperity Media have used Simple Telecom’s 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service chat to the team at Simple today.
When I first looked into getting a 1300 number, it seemed impossible – it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telcom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world.
To have a 1300 Number Callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple telecom provides quality services & wide rage of call routing built in facilities which helps in handling big call volume very easily.
Upgrading from personal phone numbers to a professional 1300 number service has changed the way we do business at Creative Installations. Simple Telecom helped us set up our 1300 number to work just the way we want for maximum customer satisfaction, with on going support and an increase in customer enquires, getting a 1300 number with Simple Telecom comes highly recommended if you want to grow your business.
As Australia’s largest seller of Isagenix products, we handle a large number of phone calls from our customers. It was paramount for our business to be able to redirect our three most common customer queries to relevant members of our business. Simple Telecom allows us to do this easily with their keypress menu functionality. We have also made use of the ability to route a call to multiple phone numbers – if one of us can’t get to their phone it is automatically rerouted to someone that can.
Here at Digital Hitmen, we use Simple Telecom for a variety of services including our 1300 customer service number and recording of phone calls. We’re regularly on the road meeting clients, and their recording services allow us to refer back to calls we make during transit. If we ever have an issue with the setup of one of our numbers, the guys are extremely helpful and implement a solution in a very timely manner.
Being a business that generates most of our leads online, we rely on a fast, reliable phone service. We’ve been using Simple Telecom for 12 months now and we’ve never had any issues with connection, sound etc. Can’t recommend them highly enough!
We were recommended this company through a friend that already uses their services. Although we are a fairly new business, we have loved how easy (and cost effective) it was to set up a phone system. We love the features on offer too – if we miss a call we get notified via email.
We rely heavily on phone calls to get customers for various locksmith related jobs. It’s just something that we can’t afford to get wrong. Simple Telecom are a hidden gem! Prices are great, the setup is extremely easy and there’s never any problems with calls dropping out or anything like that. If you’re looking at setting up a phone call system for your business I suggest you look at these guys as they are top notch.
CATHY WILLIAMS
Perth
We have had our 1300 number through Simple Telecom for almost eight years now and it has been the best thing for our business. The set up was effortless on our behalf and we don’t have any issues ongoing issues, I never think about it. Unbelievably the cost is less than a cup of coffee for the whole month.
I thoroughly recommend Simple Telecom to be an asset to any business, in fact if you don’t have one “Why Not”? Advertising is easy, Website and your 1300 number – boom you’re done, keep it simple, people love it!
I have been using Simple Telecom in my business for several years. I have found their service to be consistently reliable, and extremely affordable. Using a 1300 number makes me look professional in the eyes of my client, and their reporting allows me to better keep track of my inbound calls. I highly recommend Simple Telecom.
Our clients from all across Australia are happy to have access to us via a 1300 number. It allows easy contact and none of our calls go unanswered. In our marketing, we are confident in providing the 1300 number across all our mediums as it provides a professional standing to our business. For us, it is not a huge cost for the business. We have been with Simple Telecom since early 2011 and we have only had to contact support once because everything actually is very “simple”. Once you are setup, viewing reports & managing the accounts is all done online and very easy to do!
By having a 1800 number it allows us to have “one” number that can be diverted as we need it. We are not always in the office and have the number diverted to the person on call. Being a service provider that needs to respond 24/7 the 1800 number suits our needs perfectly.
1300 numbers provides one single point of contact for our business. It enables current and prospective customers to call our business from a fixed line anywhere in the country, and are charged a local call rate from any landline in Australia. A 1300 Number is a cost effective way of showing callers we’re more than just a local business.
The phone answering service ensures our customers have the best call experience possible, customers calls are answered immediately and the quick delivery of the message ensures the right person in our team responds!
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