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FAQ: What features are available with the IVR Keypress Addon?

The IVR Keypress service includes functions such as:

  • Route 0 through to 9 and even the * and # key.
  • Line Hunt – Just like the addon, except inside the IVR.
  • Keypress Split – to provide further detailed options to the caller so you can route them correctly.
  • Recorded Annoucement – play an sound file to the caller to give them key information regarding their call.
  • Whisper – Annouce the origin of the call to the destination answer point (so the person receiving the call knows where the caller has come from)
  • Call Recording – record calls in Mp3 format for legal or training purposes.