FAQ: Do I need to tell the caller I’m recording the call?

The Office of Australian Information Comissioner states:

“If a call is to be recorded or monitored, an organisation must tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place (if this is available).”

This confirms that you legally have to tell the caller the call is being recorded at the start of the call.