Information About the Service

1300 and 1800 numbers are inbound telecommunications services for use with a business. They provide a central point of contact and useful routing functions for the business owner.

1300 and 1800 numbers are available as standalone products or with addons such as Live Answering, Digital Fax, Call Recording, Ivr Menu and Postcode Prompter. This Critical Information Summary only covers 1300 and 1800 numbers as standalone products.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1300 or 1800 number is:

• $11.00 on the Prepaid 1300 plan.
• $16.50 on the Light plan.
• $42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1300 plans.
• $86.90 on the Cap79 1300 plan.
• $108.90 on the High Volume 1300 plan.
• $8.00 on the 1300 SIP plan.

1300 number and 1800 number plans

(ALL PRICING LISTED HERE IS EX GST)

		Fixed Line	Mobile	Includes
Prepaid 1300	$10 per month	15c	35c	Includes $5 call credit Prepaid Only	ORDER
Light 1300	$15 per month	12c	32c	Includes $5 call credit	ORDER
Cap39 1300	$39 per month	10c	30c	Includes 250 Fixed Line Minutes Includes 100 Mobile Minutes	ORDER
Fixed Cap39 1300	$39 per month	10c	35c	Includes 500 Fixed Line Minutes	ORDER
Mobile Cap39 1300	$39 per month	12c	30c	Includes 250 Mobile Minutes	ORDER
Cap79 1300	$79 per month	7c	25c	Includes 750 Fixed Line Minutes Includes 300 Mobile Minutes	ORDER
High Volume 1300	$99 per month	5c	16c	Includes $99 call credit	ORDER
1300 to SIP	$8 per month	15c	35c	4 c/min for IP Termination	ORDER

Inclusions

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
No additional charges for flag fall or call connection.
Timed based routing and State based routing are included free of charge.
Answer point changes are free of charge and can be done through the customer console.

Exclusions

We don’t charge for the 1300 or 1800 number, we will direct you to purchase it directly from smartnumbers if required.
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1300 and 1800 Numbers outside Australia

1300 and 1800 numbers are Australian products and therefore only work inside Australia.

The answer point isn’t restricted and can be anywhere in the world, so if your travelling with your mobile – and your mobile is the answer point for your 1300 number or 1800 numbers please be aware of the mobile roaming costs from your mobile supplier. The cost from Simple Telecom will not change.

Changing Plans and Billing Cycles

You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details