IVR Keypress services are inbound telecommunications services for use with a business. This is a system designed to help callers connect to the correct department quickly. The system plays back pre-recorded instructions to the caller and the caller makes their selection through the telephone keypad. The system will then route the call based on their entry.
The IVR Keypress (Interactive Voice Response) service is only available as an addon for a 1300 number or 1800 number. This Critical Information Summary covers its use as an addon for a 1300 or 1800 number.
The minimum term is 1 month.
The total minimum amount you will pay, or maximum you will pay for early termination for a IVR Keypress service is:
(ALL PRICING LISTED HERE IS EX GST)
| Fixed Lines | Mobiles | ||
| IVR Keypress Addon for 1300 and 1800 Numbers |
$35 PER MONTH $50 SETUP FEE |
15 cents | 40 cents |
Upto 9 keypress routing options
Included for free are extra features: Ivr Sub Levels, Line Hunts, Voice to Emails and Recorded Announcements
The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
The pricing listed is for use as an addon with a 1300 or 1800 number and includes the 1300 or 1800 number monthly fees and call charges.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.
As part of the IVR Keypress service, you will need to supply us with a minimum of 2 professionally recorded menu WAV files. We recommend the team from Abe’s Audio who have provided Simple Telecom customers with high quality voice talent for the last 4 years – contact them directly.
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments. Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
We require one months written notice for service cancellation.
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the IVR Keypress service.
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console
View our internal complaint handling process
View our internal financial hardship policy
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:
Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007