Information About the Service

Digital Fax services are inbound telecommunications services for use with a business. The service provides a phone number that can receive faxes. Faxes are converted to PDF or TIFF and emailed to the service owner.

The Digital Fax service is most commonly used as an addon with a 1300 number or 1800 number. This Critical Information Summary covers use as a standalone service or as an addon for a 1300 or 1800 number.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Digital Fax service is:

• $38.50 as an Addon including the 1300 or 1800 number.
• $11.00 on the Basic standalone plan.
• $22.00 on the Normal standalone plan.
• $33.00 on the Heavy standalone plan.
• $55.00 on the Very Heavy standalone plan.
• $132.00 on the Bulk standalone plan.

Digital Fax service plans

(ALL PRICING LISTED HERE IS EX GST)

		Included Minutes	Additional Minutes
Digital Fax Addon for 1300 and 1800 Numbers	$35 PER MONTH	130 minutes About 40 pages	50 cents
BASIC	$10 PER MONTH or $100 PER YEAR	30 minutes About 40 pages	50 cents
NORMAL	$20 PER MONTH $200 PER YEAR	60 minutes About 80 pages	45 cents
HEAVY	$30 PER MONTH	180 minutes About 240 pages	40 cents
VERY HEAVY	$50 PER MONTH	360 minutes About 480 pages	35 cents
BULK	$120 PER MONTH	1000 minutes About 1350 pages	25 cents

Inclusions

You will receive a unique local phone number which you can use as the answer point for your 1300 or 1800 service, forward fax calls to or advertise directly.
The monthly charge facilities the service being connected. Included minutes is included as part of the monthly charge. Usage beyond the included will be billed on top of the monthly charge.
All call charges listed are per minute, billed in 1 second increments.
All services are 24/7 with simultaneous call capabilities.
The Email is sent as soon as the call completes with the customer console updating instantly with the fax detail.
Configuration changes are free of charge and can be done through the customer console.

Exclusions

We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Digital Fax services outside Australia

When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving your emails containing the faxes.

Changing Plans and Billing Cycles

You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details