Digital Fax services are inbound telecommunications services for use with a business. The service provides a phone number that can receive faxes. Faxes are converted to PDF or TIFF and emailed to the service owner.
The Digital Fax service is most commonly used as an addon with a 1300 number or 1800 number. This Critical Information Summary covers use as a standalone service or as an addon for a 1300 or 1800 number.
The minimum term is 1 month.
The total minimum amount you will pay, or maximum you will pay for early termination for a Digital Fax service is:
(ALL PRICING LISTED HERE IS EX GST)
|Included Minutes||Additional Minutes|
|Digital Fax Addon
for 1300 and 1800 Numbers
|$35 PER MONTH||130 minutes
About 40 pages
|BASIC||$10 PER MONTH or
$100 PER YEAR
About 40 pages
|NORMAL||$20 PER MONTH
$200 PER YEAR
About 80 pages
|HEAVY||$30 PER MONTH||180 minutes
About 240 pages
|VERY HEAVY||$50 PER MONTH||360 minutes
About 480 pages
|BULK||$120 PER MONTH||1000 minutes
About 1350 pages
You will receive a unique local phone number which you can use as the answer point for your 1300 or 1800 service, forward fax calls to or advertise directly.
The monthly charge facilities the service being connected. Included minutes is included as part of the monthly charge. Usage beyond the included will be billed on top of the monthly charge.
All call charges listed are per minute, billed in 1 second increments.
All services are 24/7 with simultaneous call capabilities.
The Email is sent as soon as the call completes with the customer console updating instantly with the fax detail.
Configuration changes are free of charge and can be done through the customer console.
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
We require one months written notice for service cancellation.
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving your emails containing the faxes.
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Customer Console: customer console
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:
Phone: 1800 062 058
Fax: 1800 630 614
Address: PO Box 276, Collins Street West, VIC 8007