| > Pricing |
| > Find a number |
| > Other Services |
| > Signup |
click here for more pricing
Monthly Fee: $20.00
|
|
Call Charges
|
Connecting to Fixed Line -
|
HOW IT WORKS - 1300 or 1800 OVERFLOW Service
1300 and 1800 Features
Our 1300 or 1800 Live Answering and Fax To Email Packages are the most popular configuration for both 1300 or 1800 numbers. They give the business owner the fantastic benefits of 1300 or 1800 numbers such as:
- Call Routing Flexibility - If you move premises, your 1300 or 1800 number comes with you. You can adjust the configuration at any time.
- Privacy - You don't have to give your customers your Mobile number. Just setup your 1300 service to overflow to your mobile so you don't miss those important calls.
- Time Based Routing - Automatically connect your after hours calls through to the answering service.
- Busy and Overflow - Just stress if another call comes in while your on the phone, you can be confident our operators will take your call.
Mobile Overflow Configuration
STEP 1 - Ring your Business
Typically, The 1300 or 1800 is configured to ring your primary business telephone number for a 15-20 seconds then overflow to the Live Answering Service. This gives you the ability to takes the majority of your incoming calls in your office yourself, saving you money on excess calls and delivering a quicker response time to your customers.
In the event that your unable to take the call, or its after hours and there is no one to man the phones, the calls "overflow" to the next configured answer point.
STEP 2 - Ring your Mobile
If you didn't get to the phone, or were out of the office the call will now come through to your Mobile phone.
Live Answering Overflow Configuration
STEP 1 - Ring your Business
As Above
STEP 2 - Greeting
If you are unable to take the call, it will come to the Live Answering Service and it is answered by the first available operator. This operator reads out the greeting configured such as:
"Thanks for calling Digital Network Innovations, this is Luke speaking, how can I help you?"
STEP 3 - Sorry Unavailable
The operator will then deflect any direct queries with lines such as:
- "Sorry, I don't have that information, can I take a message and have someone call you back"
- "Marcus is unavailable at the moment, can I take a message and have him call you back?"
STEP 4 - Take a Message
If the caller wants to leave a message, it will be taken down and submitted through to our system. Our system will then send an email (if configured) and a SMS (if configured).