Do you want show your customers that they matter? By having a staff member always available to take those important calls your clients will be satisfied and it will free up your time to service your customers better.

The most common and simple method of doing this is: Advertise your 1300 or 1800 number to your clients. Setup an overflow configuration on the 1300 or 1800, which will ring to your business phone first, then if busy or no answer - connect the call straight to the Live Answering Service.

The friendly call staff will take the call and read out to the caller your custom greeting. THey will advise that there is no one available at the moment, then take down the callers name and phone number - AND any extra details you want them to briefly collect.

We will instantly send you an Email with the details of the call and message, as well as a SMS copy. The Live Answering system will then record the message in our system so you can access it later through the Simple Telecom Customer Console.

We actually call this service "Live Call Answering Services", and its available to buy as a standalone service from: http://www.simpleansweringservices.com.au/.

We have a number of plans available to accomodate any type of business. When you signup for a 1300 or 1800 with Live Answering - please contact us and discuss your exact requirements we will tailor a plan for you.